1. WHO WE ARE?

RODEA is a furniture brand based in Madrid, Spain. We design all our products in our studio and hire local companies to manufacture them responsibly. Our aim is treat each piece as a work of art, focusing on design and quality.

2. HOW CAN I BUY?

It is as easy as registering and creating a personal account to add the products you wish to your shopping cart. At the moment of formalizing your order just follow the web instructions. You can pay either through credit card, bank transfer or Pay Pal. You will receive an e-mail message informing you about your order status. It is very simple.

3. MEANS OF PAYMENT

You can pay either through bank transfer, Visa credit card, EuroCard  and Mastercard or Pay Pal. All our payment methods have an Encryption system  and offer our clients the highest safety through a server based in SSL (Secure Socked Layer) standard security technology.

4. IS IT REQUIRED A MINIMUM POURCHASE AMOUNT?

There is no need of a minimum order to purchase in RODEA. You will receive your order regardless of its amount. All items show information about the minimal quantity of units contained in each package in those products coming in boxes of more than one unit.

5. WHICH ARE THE DELIVERY TIMES?

We work with different delivering companies in order to offer several options depending on the area, price and days of shipping. Delivery options will be shown in each product at the moment of purchase. RODEA cannot be liable for any delays caused by transportation companies. Notwithstanding this, we will inform you in due time of any possible delays. Furthermore, there might be variations of delivery dates during summer season or factories rest days because of their holidays period.

6. ARE THERE ANY SPECIAL CONDITIONS FOR INTERIOR DESIGN PROFESSIONALS?

Yes, of course there are. Every interior design professional (architects, interior designers, and advisors) can contact directly with our commercial department. We will study each case according to your needs to offer you the best possible terms.

7. CAN I RETURN THE GOODS UPON RECEPTION?

7.1) Given the product’s characteristics, we will admit claims for those products which were broken due to transportation causes. For that purpose, you will have to state the incident in the carrier’s waybill. After goods reception, you have a claims period of 24 hours in case of incident. 
Please send us a picture through e-mail showing the incident so that we can process it. After expiry of the 24 hours period, we will not be liable if the incident was caused by the transportation company.

7.2) If you are not satisfied upon reception of your order, you can exercise your right of return within 14 calendar days from the reception’s date. Picking and shipping costs related to items returned will be charged to the customer. By exception, the right of withdrawal will not apply if the items involved were manufactured according to client’s instructions or they were clearly customized or made under request.

7.3) In some cases, colors and sizes are approximate and close to reality but not 100% reliable. For specific cases you must consult with us since expenses for goods returned because of technical reasons will be covered by the customer.

7.4) To start the procedure, the product must be returned in New (unused and undamaged) condition and in the original manufacturer packaging. After reception of goods at our warehouse and checking of product conditions, we will refund the amount through  the same mean of payment used by the client within a period of 30 days maximum.

8. WHAT DOES SHIPPING COST INCLUDE?

The product prices do not include transportation costs. Unless otherwise stated in our web, freight costs are always covered by the client but we can handle the transportation. Stocked items: for non stocked items the waiting time is of 90 days maximum from the date of order’s confirmation. Those freight charges concerning undeliverable items due to access problems will be charged to the customer who will pay the round trip. Please state any information or detail to facilitate the delivery. Prices do not include the assembling for those articles which might need it. Freight service does not include bringing items up to the floors. Material is delivered fully packed and protected in its box. If by any reason you want the product to be unpacked before its final destination, we will not be liable for any damage occurred. Delivery times shown in the website are approximate; RODEA is not liable for any delays occurred because it is an external service. Any claim must be addressed directly to the transportation company since at the moment of your purchase you hire a service for which we are not responsible.